OMBRE SDD

1. Shipping Information
Orders are dispatched from Lekki, Lagos, Nigeria, or directly from our Milan Hair Vietnam office or factory. We offer standard and express delivery options nationwide, as well as international shipping to the UK, USA, Canada, and select global locations. Tracking details are provided for every shipment from dispatch to delivery.Return & Exchange Policy

At Milan Luxury Hair, we are committed to delivering premium-quality hair products and a seamless customer experience. Due to the hygienic nature and value of our products, we maintain a strict but fair return and exchange policy.

2. Return Eligibility Timeline

Lagos Orders: Return or exchange requests must be initiated within 24 hours of delivery.

Other Nigerian States: Requests must be initiated within 48–72 hours of delivery.

International Orders: Requests must be initiated within 72 hours of delivery.

All requests outside these timeframes will not be eligible for return or exchange.

Conditions for Returns & Exchanges

To qualify for a return or exchange, all of the following conditions must be met:

Product must be unused, unworn, unaltered, and intact

Hair must be in its original state, with no cutting, coloring, washing, styling, sewing, or chemical processing

All original tags, seals, packaging, and accessories (including wig caps) must remain intact

Wigs may only be tried on with a wig cap for fitting purposes

Products must be returned in resalable condition

Any item that shows signs of use, alteration, damage, or tampering will be declined.

Exchanges & Refunds

We do not offer cash refunds

Approved returns are eligible for exchange only, for another product of equal value

Price differences (if any) must be settled before exchange processing

Exchange approvals are subject to quality inspection and assessment

Damaged or Defective Items

If you receive a damaged or defective product:

Notify us within 48 hours of delivery

Provide clear photos and/or videos as evidence

Once verified, we will arrange a replacement or exchange at no extra product cost

Handling, Replacement & Restocking Fees

Approved returns may be subject to handling, replacement, or restocking fees

Return shipping costs are the responsibility of the customer, except in confirmed defect cases

Fees (if applicable) will be communicated after inspection

Non-Returnable Items

The following items are not eligible for return or exchange:

Used, altered, or customized hair products

Products returned outside the approved timeframe

Clearance or promotional sale items (unless defective)

How to Initiate a Return or Exchange

To begin the process, contact us via:
📧 customersupport@milanluxuryhair.com
📱 [WhatsApp / Phone Number]: +2348164780240