Returns, Exchanges & Quality Assurance
Milan Luxury Hair – Premium Human Hair Wig Policy
At Milan Luxury Hair, we specialize in luxury human hair wigs, raw Vietnamese hair, virgin hair extensions, and Remy hair wigs crafted to the highest international standards.
Due to the hygienic, personal-use, and high-value nature of premium human hair products, Milan Luxury Hair maintains a strict return and exchange policy that aligns with global luxury beauty industry standards.
Our policy is designed to protect product integrity, ensure customer confidence, and preserve the premium quality of our luxury human hair wigs and extensions.
Return Eligibility Window
Domestic & International Orders
Requests for returns or exchanges must be submitted within 7 calendar days of confirmed delivery.
Manufacturer Defect or Fulfillment Error
If a luxury human hair wig or extension arrives damaged, defective, or incorrect, the issue must be reported within 14 calendar days of delivery with supporting photographic or video evidence.
Requests submitted outside these timelines will unfortunately not be eligible for processing.
Conditions for Returns & Exchanges
To maintain the luxury quality and hygiene standards of Milan Luxury Hair products, all returned items must meet the following conditions:
Product must be unused, unworn, uninstalled, and unaltered
Hair must remain in its original condition
The product must show no signs of:
Cutting
Coloring
Washing
Styling
Sewing
Chemical processing
Heat styling
Additional requirements:
All original tags, seals, packaging, and accessories must remain intact
Wigs may only be tried on using a wig cap
The item must be returned in resalable condition
Any item showing signs of use, odor, damage, tampering, or alteration will be rejected following our quality inspection process.
Exchanges, Store Credit & Refund Policy
To protect the value and authenticity of premium human hair wigs and raw Vietnamese hair extensions, Milan Luxury Hair does not offer cash refunds.
Approved returns may qualify for:
Product exchange, or
Store credit
Exchange terms:
Exchanges must be for items of equal value
Any price difference must be paid prior to processing
All exchanges are subject to final quality inspection
This policy is consistent with international hygiene exemptions applicable to beauty and personal-use products.
Inspection & Processing Timeline
Once a return is received:
Items are inspected within 3–5 business days
Approved exchanges or store credit are issued within 5–7 business days
Processing times exclude shipping transit periods.
Damaged, Defective, or Incorrect Items
If you receive a luxury human hair wig or extension that is damaged, defective, or incorrect:
Notify Milan Luxury Hair within 14 days of delivery
Provide clear photographic or video evidence
After verification, Milan Luxury Hair will arrange a replacement or exchange at no additional product cost.
Shipping resolutions will be determined on a case-by-case basis.
Return Shipping & Applicable Fees
Return shipping costs are the customer’s responsibility, except in cases of confirmed defects or fulfillment errors
Approved returns may be subject to handling, replacement, or restocking fees
Any applicable fees will be communicated after inspection
Shipping fees are non-refundable.
Non-Returnable & Final Sale Items
The following items are strictly non-returnable:
Used, installed, altered, or customized products
Items returned outside the eligibility window
Clearance, promotional, or discounted items (unless defective or incorrectly supplied)
Store Credit Terms
Approved returns may be issued as store credit, subject to the following conditions:
Valid for 6 months from the date of issuance
Non-transferable and non-redeemable for cash
Redeemable exclusively at www.milanluxuryhair.com
Any unused credit expires automatically after the validity period.
How to Request a Return or Exchange
To initiate a request, please contact Milan Luxury Hair Customer Support with your order number and supporting documentation.
Email: customersupport@milanluxuryhair.com
Phone / WhatsApp: +234 816 478 0240
Response time: 24–48 business hours (Monday–Friday).
Governing Law & Dispute Resolution
This policy shall be governed by the laws of the Federal Republic of Nigeria, without prejudice to applicable international consumer protection principles.
Any dispute shall first be resolved through good-faith negotiation.
Where unresolved, disputes will be referred to arbitration in Lagos, Nigeria, under internationally recognized arbitration rules. Arbitration decisions shall be final and binding.
International Compliance & Brand Protection
The Milan Luxury Hair return policy is designed to:
Align with global e-commerce and hygiene standards
Protect customers from fraud and counterfeit hair products
Preserve the integrity of premium human hair wigs and raw Vietnamese hair extensions
Maintain the luxury brand reputation of Milan Luxury Hair